• The total amount of time it takes to fill and ship an order is dependent on whether the part is in stock, the location of the final destination, and the speed of our third-party shipping provider, UPS.
• We CANNOT guarantee that an order will arrive by a specific time. If you have an emergency, like a broken down vehicle, you should visit your local Kia dealer.
• In-stock orders usually ship within 48 hours. Weekend orders are usually processed within one or two business days.

• If a part is not in-stock, it must be ordered from the manufacturer. This process may take approximately 2-7 days to arrive to us and then an additional 1-2 business days for us to ship out. After the time it takes for UPS to deliver an order, it may be several days from the time a customer places and order until the time the order is actually received.
• Most orders are shipped within 2-3 business days.
• Depending upon location, UPS ground shipments typically take 2-7 days.
• Oversized shipments are subject to an additional charge. If there is a shipping estimation error on our website, we reserve the right to change the charged shipping amount of the order. In that instance, we will contact the customer and notify them of the change. At that time, the customer may decline the order and a refund will be issued.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• We do not ship body parts or glass.
• We do not ship airbags.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible. If an order cannot be fulfilled due to indefinite backorder or any other reason, we reserve the right to cancel the order and refund your money. We apologize for any inconvenience these occurrences may cause.
• We do not ship COD orders.

• Please email customer service at [email protected] regarding any return requests.
• A copy of the invoice will need to be included with the return.
• There is a 15% restocking fee charged against all returned parts.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return requests need to be made within 30 days of receipt.
• If parts are defective please notify us within 15 days of receipt to inquire about a parts warranty refund.
• No returns/refunds on orders without VIN verification.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.